Procedures and Terms and Conditions governing season parking
  1. Application
    1. Applications and season parking rights are strictly not transferable.
    2. Applications for season parking are to be made through this Car Park System. All fields marked with an asterisk (*) are mandatory, especially the email address which we will use as the main point of communication with you.
    3. By submitting an application through the Car Park System, the applicant shall be deemed to have:
      1. declared that the particulars and information given are true and accurate;
      2. consented to the collection, use and disclosure of his/her personal data by us (the property owner and its property manager, CapitaLand Retail Management Pte Ltd or CapitaLand Commercial Management Pte Ltd) in connection with the car park services including incidental purposes as may be appropriate; and
      3. read, understood and agreed to be bound by the terms and conditions set-out herein.
    4. The applicant shall, in a timely manner, update his particulars should there be any changes, via the Car Park System.
    5. We wish to inform you that we collect and use the personal data of applicants for the purpose of identification (including distinguishing between applicants with similar or same names), administration, and to facilitate contact and communication in connection with operational and legal matters. We may, in addition, disclose applicants' personal data to third parties where this is necessary in connection with car park operations and/or the Car Park System, such as where payments are made via third party payment service providers.
    6. Any approval of applications shall be for entire calendar months. Season parking will not be allocated or apportioned on a part thereof month basis.
    7. Applicants will have to furnish additional information to the property’s management office or Tenant Service Centre ("Management Office") within one week of their application if their submitted application is incomplete, or if required to or requested to do so by the Management Office. Failing which, the application will be rejected.
    8. Where an applicant wishes to enjoy special benefits as a staff of a tenant in a CapitaLand property, he/she shall upload a letter with a certification by the tenant's HR department or authorized signatory, dated no later than 1 month from the date of the season parking application. Please use the letter template provided in the Car Park System. We only accept vehicles that are self-owned, owned by an immediate family member, owned by the applicant's company, or are leased. The property owner, the property manager and the Management Office reserves the right to verify the information submitted and request for further documentary proof.
    9. The property owner, the property manager and the Management Office reserves the right to reject any application or withdraw any approval at its discretion.
  1. Charges and Payment
    1. Applicants will be directed to make payment of season parking fees and for other services based on the permitted payment methods indicated on this website, such as when applicants have been allocated or are renewing a season parking lot.
    2. Payment methods available and conditions of use:
      1. GIRO for CapitaLand Commercial Trust Buildings only
      2. Visa and MasterCard credit cards issued in Singapore

        You shall provide customary billing information such as name, billing address, credit card information and/or bank account information (for GIRO payment/refund) to us and/or our third party payment processor, where requested. You agree that any failure to provide or the provision of false or inaccurate information shall render your application incomplete and the property owner, the property manager, and the Management Office shall not be liable for any losses suffered as a result of the failure to process such applications. By selecting payment via credit card and providing details of your credit card, you confirm that you are the person to whom the credit card is issued, and you authorize the property owner and the property manager to collect (whether directly or indirectly) such amounts by charging your credit card and processing such payments via a third party online payment processor. If you are directed to the website of our third party payment processor, you will be subject to terms and conditions governing the use of that third party’s service and personal information collection and retention practices. We shall not be responsible for any loss or harm to you resulting from your use of that third party’s service.

        You shall be responsible for any fees that may be charged to you by your bank in relation to any payments.

        All payments shall be made in Singapore Dollars.

        Where you opt for payment by GIRO, deductions shall be made on the 12th of every preceding month. Should a deduction date fall on Saturday, Sunday or a Public Holiday, deduction will be made on the next working day. Refunds due to you (if any) in accordance with our terms for cancellations may be made by us via GIRO as well. Amounts credited via GIRO to your account would constitute a valid discharge of our obligations due to you in respect of such amounts.

        You agree to notify us within ten (10) days of any discrepancy or dispute in the payment transactions or payment/transaction/settlement amounts, failing which you shall not hold us liable in any way thereof and you shall be solely responsible thereof.

    3. For renewals, receipt of payment will be required on or before the 22nd of the preceding month to confirm the acceptance of the car park lot allocated for the month. If payment is not received by then, the season parking contract shall be deemed to be terminated with effect from the first day of the month for which the fee is not paid.
    4. For new allotments, payment has to be made by the end of the day following the day of notification by the Car Park System.
    5. Season parking fee shall be paid for a FULL month.
    6. The rates of season parking fees may be revised from time to time by the property owner, the property manager and/or the Management Office at their absolute discretion. Accordingly, where car park fees have been paid in advance, season parking holders shall be liable upon notice to effect top-up payments in accordance with the terms of such notice; subject however, that increases in car park fees shall not apply for existing car park holders in respect of: (a) the month in which holders are notified of such revision or such revision is published in the Car Park System, and (b) the following month.
  1. Change of Vehicle
    1. Request for change of vehicle is subject to the sole discretion of the Management Office.
    2. Transfer of season parking rights to persons other than the applicant is not permitted.
    3. Change of vehicle may only be made between vehicles used by the applicant.
    4. Change of vehicle may be made in the instance of a purchase/lease of a new vehicle, or if the applicant's vehicle is under repair and a replacement vehicle is used. Supporting documents required by the Management Office for processing of transfer are:
      1. For newly purchased vehicles (tenant) – an updated HR letter
      2. For newly purchased vehicles (non-tenant) – Season parker's new vehicle's log card
      3. For leased vehicles – lease agreement for the vehicle
      4. For vehicles under repair – service sheet proving vehicle is under repair
    5. If approved, change of IU will take effect 2 working days after submission of supporting documents.
  1. Cancellation, termination and refund
    1. Except as provided for elsewhere in these terms and conditions, there shall be no refund for any unused period within a month under any circumstances.
    2. Season car park holders may cancel/terminate their season parking usage. However, refunds of season parking fees (which have been paid in advance by the season parking holder) will only be made if notice of such cancellation/termination and the request for a refund of season parking fees (which have been paid in advance by the season parking holder) are made via the Car Park System latest by the 22nd of the preceding month. For the avoidance of doubt, there shall be no refunds of season parking fees for any unused period in the month in which the season parking usage is cancelled or terminated.
    3. Once season parking is cancelled/ terminated, we will reallocate the parking lot to the next in queue.
    4. Season parking can only be cancelled on a last-in, first-out month basis.
    5. Season car park holders must not be in arrears and will have to continue paying for the season parking lot in order to maintain their season parking allocation. Suspension of season parking is not permitted.
    6. Offset of season parking fees from one month to another will not be allowed.
    7. Late renewal of season parking shall not entitle the season parking holder to a refund of any hourly parking fee paid.
    8. Refunds for payments made by Visa/MasterCard can only be made once per transaction reference number and will be refunded through the same credit card, subject to the processing of such refunds by the respective banks.Refunds for payments made via GIRO will be refunded to the same bank account provided by you in the Interbank GIRO application form that we have received from you. Email notifications will be sent to you when your bank account is credited for the refunds. Refunds for other payment methods will be made by cheques.
    9. We may at our sole discretion terminate an existing season parking contract:
      1. by giving at least one (1) month's written notice to the season parking holder (such notices may be sent by email), such termination to take effect from the date stated in a notice of termination. In such an event, car park fees already paid would be refunded on a pro-rata basis in respect of any remaining period; or
      2. immediately upon notice if any season parking holder is found to have contravened the car park Usage terms set out herein, or is otherwise in breach of contract. In such an event, the season parking fee paid for any unused period of the current month and in respect of the remaining period (if any payment in respect of such remaining period has been paid upfront) will not be refunded.
  1. Usage
    1. Car park users shall:
      1. be entitled to use the car park only during its operating hours (as may be varied from time to time) and shall cause their vehicles to be vacated from the car park outside of such hours;
      2. take all due care and attention, and drive safely, whilst in the car park;
      3. strictly conform to and abide with all rules and regulations which may be issued by Management Office from time to time, and with instructions and directions given by authorized staff, as well as with any authorized notices, signs or markings displayed or affixed in the car park;
      4. not damage the car park (including equipment), bring any hazardous or combustible material into the car park, park their vehicle in unauthorised places, or engage in illegal, offensive or immoral activities within the car park;
      5. not provide false information to the property owner, the property manager, the Management Office and their respective employees, agents and contractors; and
      6. not resell their season parking slot.
    2. The property owner shall have a general lien over and the right to retain (by wheel-clamping or otherwise) vehicles as security for monies due and owing. Vehicles which are improperly parked or parked outside of designated areas, or which have caused damage to the car park or its equipment, may be wheel-clamped, and a release fee (at such rates imposed by the respective property from time to time) shall be payable by the vehicle owner for the release of the wheel-clamp. By entering into this contract, the season car park holder consents to the foregoing actions for himself/ herself as well as on behalf of the vehicle owner.
  1. Disclaimer of liability
    • The property owner, CapitaLand Retail Management Pte Ltd or CapitaLand Commercial Management Pte Ltd (as the property manager) and any third party service providers (including third party payment processing service providers) and their directors, employees and agents, shall not be liable for, and season parking holders and other car park users shall not claim against the same, in respect of any theft, loss or damage or cost or expense, of any nature, howsoever caused or incurred, whether due to or arising from their negligence, want of care, acts, omissions or default or otherwise, to or of any vehicle or the fittings or contents of any vehicle moving in and out of or parked in the car park or other personal property. Every vehicle whilst in the car park is entirely at its owner's or driver's risk. Where the vehicle used by the season car park holder is not owned by him/her, the owner of the vehicle shall: (a) be informed by the season car park holder of the terms of this disclaimer, and (b) by permitting the season car park holder to park the vehicle at the car park, be deemed to have agreed to be bound by the terms of this disclaimer.
  1. Others
    1. The terms and conditions herein may be revised, amended or supplemented, by the property owner, the property manager and/or the Management Office, without prior notice.
    2. These terms and conditions shall apply together with the terms contained in any notices which may be displayed at the respective car parks, save that in the event of any inconsistency with those terms, these terms and conditions shall prevail to the extent of such inconsistency.
    3. In respect of season parking contracts entered into prior to this online Cark Park System becoming operational (in Jun 2017), the terms and conditions herein shall constitute a revised set of terms and conditions and shall accordingly supersede previous terms and conditions governing season parking contracts.
    4. Nothing in the contract with the season car park holder creates or will be construed as creating any tenancy or conferring any interest in land upon the holder by way of lease or otherwise in the car park or any part of it.
    5. The parties to the season parking contract (when entered into) would be the applicant and the property owner. CapitaLand Retail Management Pte Ltd or CapitaLand Commercial Management Pte Ltd, as property manager, and its staff (including staff at the Management Office) act as authorised agents for and on behalf of the property owner.
    6. A failure by us to exercise or enforce any of our rights under this contract shall not constitute a waiver of any of our rights so as to bar the exercise or enforcement thereof at any subsequent time.
    7. Except as provided for elsewhere in these terms and conditions, all matters (including disputes) in connection with this contract and the use of the car park shall be kept strictly confidential.
    8. The season parking contract shall be governed by the laws of Singapore. The season parking holder and vehicle owner agree to submit to the exclusive jurisdiction of the Courts of Singapore.
    9. The CapitaLand Mall Asia and CapitaLand Commercial Trust website's general Terms of Use and Privacy Policy shall additionally apply to this Car Park System.

Last updated on 10 Jan 2019